Returns/Damage Claims

We want all of our customers to be happy with their items and our standard return policy applies to all orders. All of our products come with our lifetime guarantee. If at any time a product breaks or wears out, we will repair or replace it free of charge - All items are unconditionally guaranteed against defects in materials and workmanship. We stand by our custom crafted products and their sustainability for light and heavy usage. We do not accept returns with prior authorization.

For all account levels - should you receive a damaged or defective item in the mail, you must contact us within 7 business days of receiving items (as verified by the confirmation of delivery via shipping company) We will make arrangements to have you return the defective item and we will gladly send a replacement, repaired item, like item or value exchange, or issue you a credit for the price of the product towards any other item on our website.

All sales are final with no returns, other than any product found to be defective. We will not be responsible for items returned without authorization.  Items returned without an authorization number will not be refunded.  If a package is damaged upon arrival, please report it to the carrier immediately.