Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Damage Claims
We want all of our customers to be happy with their items and our standard return policy applies to all orders. All of our products come with our lifetime guarantee. All items are unconditionally guaranteed against defects in materials and workmanship. We stand by our custom crafted products and their sustainability for light and heavy usage. We do not accept returns with prior authorization.
For all account levels - should you receive a damaged or defective item in the mail, you must contact us within 7 business days of receiving items (as verified by the confirmation of delivery via shipping company) We will make arrangements to have you return the defective item and we will gladly send a replacement, repaired item, like item or value exchange, or issue you a credit for the price of the product towards any other item on our website.
All sales are subject to standard return policy, other than any product found to be defective. We will not be responsible for items returned without authorization. Items returned without an authorization number will not be refunded. If a package is damaged upon arrival, please report it to the carrier immediately.
Shipping
Please double-check your order to ensure that you have provided the correct shipping address.
We ship via primarily by USPS. Shipping charges are calculated at checkout on our website.
We can also ship on your UPS or FedEx account. Please provide us that information when you place your order.
Most orders are shipped within two business days and should be received by you within five to seven business days. If we expect a delay, we will contact you via email.
In the event that customer order more product than we have available, we will ship the remainder at no charge when stock is replenished.
Payment Terms
Our online shopping cart allows many methods of payment like: PayPal, credit card (VISA, MasterCard, American Express or Discover) or by check, money order. If you would prefer to use other methods of payment, please call or email your order.
We will accept Personal/Business checks or Money Orders for orders but please note that there will be a 3-7 business day hold on all checks till they clear our bank. Returned checks will be subject to a $35.00 returned check fee and subsequent orders will be processed with credit card only. We do not offer credit terms.
If you prefer to place your order by phone, fax, or email, please send us your order. We will calculate your order and process your credit card payment manually. Please email or phone us if you have additional questions.
Stock Policies
Prices and Stock Availability is subject to change without notice.
If any of the items on your order are out of stock, we will notify you within 48 hours.
If you should need any of our products in quantities larger then indicated in the checkout please contact us .
Our Privacy Policy
At Kordas Co. we respect your privacy.
We will not release your name, address, phone number, email address or any other information.
We use the information we collect about you only to process orders and communicate with you.
Contact Information
Should you have any questions at any time, please do not hesitate to contact us.
We will work with you and your business to fulfill you and your customer’s needs.
Kordas Co.
P.O.Box 244
Stanton, NJ 08885
Email: office@kordasco.com
Phone: 212-725-2200